Viacom International Services, Inc., dba Paramount Global seeks Director, Application Management in Los Angeles, CA.
Responsibilities:
• Responsible for ensuring that the End Users of Paramount Global are well supported on the ServiceNow platform and be a subject matter expert on all business and system processes using the platform with a thorough understanding of ITIL/ITSM processes.
• Lead a team that bridges the gap between the Business Partners (IT and Non-IT), requirements and the Applications Development team responsible for building and maintaining ServiceNow.
• Work with Business Partners (IT and Non-IT) around the world to define vision, scope and priority on projects (large and small) aligning with business objectives, needs and strategic directions.
• Work with other technology leaders to architect and design enterprise solutions spanning applications.
• Present to VP/SVP/EVP leadership to provide input into the strategic options for the platform in order to best incorporate new technologies and features.
• Gather and document business requirements and processes, planning, reporting, workflow needs, sign off and review with the team to finalize and document solutions for the requirements gathered.
• Write functional specifications, test scripts, training guides and process documentation.
• Lead and run projects through the full life cycle, from justification through implementation and training.
• Support, identify, analyze and resolve or advance reported problems with analysis impact on platform.
• Manage streams of work and activities for the team, including clear identification of risk and issues affecting scope of work.
• Plan, run and build upgrade plans and roadmaps.
• Provide business and technical direction for the development, design, and systems integration from gathered requirements.
Telecommuting permitted
Salary: $185,000 per year.
Application Instructions:
To apply, visit https://www.jobpostingtoday.com/application/22398/apply
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