(Up to 100% telecommuting permitted): Oversee webMethods integration accounts based on the platform's complexity and the strategic oversight needed for enterprise clients. Manage integration architecture demands in regard to middleware technologies, API management, and enterprise integration patterns. Participate with high-level stakeholders, manage customer expectations, and navigate the complexities of enterprise projects to address escalations and drive the adoption of webMethods, while maximizing the platform's value for the client. Lead technical discussions with development and operations teams, providing best practices and guidance to ensure that the webMethods platform functions efficiently within the broader enterprise IT ecosystem. Leverage experience in architectures and platforms to anticipate potential challenges during implementation and post-deployment. Handle webMethods integration implementations for multi-system environments, legacy systems, and modern cloud-based applications using technical background to oversee data migration, address performance bottlenecks, and ensure the security and scalability of integrated systems. Manage post-sales relationship with the customers in close alignment with the sales department. Track and drive adoption of software against success plans and monitor ongoing state and alignment to goals via quarterly business reviews. Liaise between customers and the company. Manage escalations along with support, sales, services, and other departments. Identify and recognize new sales opportunities, be responsible for retention rates in a defined customer set and contributing towards overall account planning and strategy. Utilize: Cloud-enabled Integration Platform as a Service (iPaaS), Business to Business Integration (B2Bi), Application Programming Interface (API), Linux, Microsoft Azure cloud, Amazon Web Services (AWS) cloud, Project Management.
Required: Master's degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Customer Success Manager or related. One (1) year of experience must include utilizing Cloud-enabled Integration Platform as a Service (iPaaS), Business to Business Integration (B2Bi), Application Programming Interface (API), Linux, Microsoft Azure cloud, Amazon Web Services (AWS) cloud, Project Management.
Please send resumes to [email protected]. Applicants must reference D157 in the subject line.
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