Product Support Lead (South Jordan, UT). Work as lead in propelling support improvements in healthcare software applications. Act as product subject matter expert for customer support team. Work with technical support team & Product team to identify functionality & improve operational support of product. Transition product releases to Customer Support Team, delivering training & creating knowledge articles for troubleshooting service requests. Conduct Problem Investigations to prevent recurrence. Perform troubleshooting, analysis, research & resolution using advanced query & programming skills. Communicate the overall status & health of the application. Identify areas of improvement in monitoring, application stability, & speed of determining root cause. Test & validate system performance. Improve product supportability to reduce the support burden of products.
Min Requirements: Master's Degree in Computer Science, Engineering, I.T. or related field. 1 yr of experience in a computer software professional position, to include: experience providing technical support on software applications; Root Cause Analysis (RCA); Process Modeling tools: MS Visio, Miro; Data Analysis: Tableau, Eazy BI; Languages: SQL, HTML, XML; Service Management tools: Sales Force, Jira.
Telecommuting permitted. Mail resumes to: Barbara Chapman, PointClickCare Technologies USA Corp., 10377 S. Jordan Gateway, South Jordan, UT 84095
JOBS.NOW Note: To tap into these hidden job opportunities, it's crucial to adhere strictly to the application process outlined in each job ad. At JOBS.NOW, we ensure that every listing includes detailed employer instructions. Follow them precisely to be considered for these unique positions!
The "Log Application" button simply allows you to log the application for your records - JOBS.NOW does not submit any applications to employers directly. Remember to still apply through the method indicated in the job ad (mail, email, or via link).
Please note that JOBS.NOW is an independent website and does not post this listings on behalf of any employers nor do we receive any compensation for these listings. All listings are sourced via media or internet channels required by the PERM process.
