Use technical expertise to provide clear direction for cloud-based healthcare solutions customer support team. Produce successful outcomes for clients with challenges relating to admin, configuration, & utilization of the application. Thoroughly document problems to accurately record issue, investigative steps, & resolution. Facilitate resolution of full range of complex technical issues through research, log analysis, problem recreation, & working with internal teams. Mentor team members on trouble shooting SaaS products, technical knowledge & soft skills through formal knowledge transfers. Assist in selecting & training team staff. Drive training, technical knowledge, & KCS adoption for the team.
Min. Requirements: Bachelor's Degree in Computer Science, Engineering, or closely related field. 2 years of experience in a computer software professional position, to include: supporting & trouble-shooting web-based software applications using diagnostic tools; customer support; Jira, SQL, PL/SQL, & TSQL. Telecommuting permitted.
Mail resumes to: Barbara Chapman, PointClickCare Technologies USA Corp., 10377 S. Jordan Gateway, South Jordan, UT 84095
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