Lead global customer support for AGCO's Precision Farming Products, ensuring top-tier customer experience & retention. Collaborate with key teams to enhance product quality & satisfaction. Establish & maintain SLAs & issue resolution processes. Support product launches & contribute to strategy planning. Ensure global completion of PSPs for safety & customer experience.
Requirements:
Requires: Bachelor's in Engineering, IT, Project Management or related + 5 years experience as engineer, tech support specialist, or project manager in heavy equipment & agriculture industry, (i) directly supporting internal/external customers; (i) providing technical support, warranty administration, engineering & manufacturing services. Of experience required, must have 2 years experience supervising direct/indirect reports.
Alternative Qualification:
Master's in Engineering, IT, Project Management or related + 3 years experience in same roles, including 1 year experience supervising. Experience may be concurrent. Remote work eligible from US Eastern Time zone. 25-50% domestic/international travel may be required.
Application Instructions:
Apply online at: https://careers.agcocorp.com/
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