Support Engineer I-Ext (Job ID: AMZ23543.8). Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue. Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary.
Apply at: https://www.amazon.jobs/en/, referencing job ID AMZ23543.8.
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