Sr Tech Support Engineer: Monitor service desk queue & respond/resolve within agreed SLAs; review feedback from customers, compile & analyze support data & recommend tech changes; coordinate cross-department to ensure feature requests & bugs communicated; debug customer issues & gather evidence to formulate a cause hypothesis; perform customer upgrades & assist customers in implementing solutions to service requests; establish monthly ticket review meetings with Premium Support Customers.
Minimum requirements: MS Computer Science, Telecommunications, Network Engineering or related field plus 1 year related experience.
Telecommuting Benefit: National Telecommuting position allows employee to reside anywhere in US & perform work exclusively from worker's home.
Send resume & cover letter: HR, Proscia, 1700 Market St, Ste 2450, Philadelphia, PA 19103. No calls or emails.
EOE.
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