Analyze client & teammate experience to identify pain points, gaps & opportunities for improvement across journeys, services, & systems. Lead end-to-end service design work on complex projects. Apply service design methods to bring clarity & structure to ambiguous problem spaces.
Must have a Bachelor's degree in Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design. Educational or work background must have included demonstrated experience with: Service Design, Design Management, Strategic Design, Integrated Design or Transdisciplinary Design; analyzing complex journeys, services or systems & uncovering actionable insights; proficiency in key service design practices, including journey mapping, blueprinting, co-creation, & concept development; applying qualitative research & collaborating with quantitative researchers or analysts; facilitating productive conversations with cross-functional teams & contributing to solution development; presenting findings & opportunities through both narrative & visual storytelling; & using Miro, Figma & other collaborative platforms.
Position may be eligible to work in a hybrid remote model & is based out of & reports to Truist offices in Charlotte, NC. Applicants must be able to work onsite at Truist offices in Charlotte, NC at least 4 days/week.
Apply online (https://careers.truist.com/) or email resume to: [email protected] (Ref Job# R0111805)
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