Provide technical support, including fielding and handling customer issues via phone, chat, and email. Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related. Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization, Kubernetes, Docker and containerization. Partial telecommuting permitted; employee will be required to report to office multiple days per week.
The pay range for this position in Seattle, WA is $109,242 to $160,000 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by Seattle, WA Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.
Apply Online at www.amazon.jobs, searching by AMZ23011.3.
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