Ensono, Inc. seeks Mainframe Technical Advisor in Downers Grove, IL.
Duties:
• Participate in proactive and reactive problem management, particularly for systemic issues to help reduce the number of repeat issues.
• Work with internal departments to mitigate client concerns and help facilitate cross-team communication and coordination, especially for large, complex projects and implementations.
• Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop appropriate action/mitigation plans.
• Collaborate with Capacity Management team to review data and trends, as well as develop action plans for performance improvement, optimization, scalability, and operational excellence.
• Collaborate with Solution Architects to review and validate feasibility of offerings for potential and existing clients and make solution recommendations.
• Develop a deep understanding of clients' business/technology needs and work with client and internal teams to develop and maintain a Technology Roadmap (for HW & SW) and identify opportunities for cost reduction.
• Assist in the development and execution of service improvement plans.
• Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
• Participate in major Incidents, particularly as an escalation point for significantly "visible" or prolonged outages.
• Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current and future) and sharing of best practices.
This is a telecommuting position that can be performed from anywhere in the U.S.
$140,000 - $182,000 per year.
Medical, dental, and vision benefits.
To apply: Visit https://www.jobpostingtoday.com/application/73209/apply
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