Duties: Understand in-region market drivers and needs, ensure the capture of customer insight around key pain points and opportunities through establishment of effective voice of customer (VOC) processes with Brambles Digital as well as gather inputs from commercial teams in the region. Collaborate with Brambles Digital to ensure regional VOC and market drivers related to DCS is understood and incorporated into solution development process and that DCS product and commercial roadmaps are accordingly aligned. For each solution, ensure regional market sizing and evaluations are completed. Develop a strategy to grow market share, based on "addressable market" by segment. Complete the scoping of business case proposals to support decision making process for new solutions. For each solution, ensure regional market sizing and evaluations are completed. Collaborate with Brambles Digital and as needed, with regional Marketing to develop and refine positioning & packaging of solutions. Ensure required commercial policy and scalable pricing models are in place for each solution. Ensure appropriate Legal guidance & protection related to DCS remains up to date and is understood across relevant teams. Maintain network of external contacts and sources to support development of new solutions. Identify and recommend opportunities to partner or buy to Brambles Digital.
Provide leadership and guidance to regional digital sales team comprising of pre-sales, sales, and customer success. Ensure DCS regional sales team is aligned and coordinated with customer solutions, commercial, retail, and Brambles digital commercial operations teams. Take an active part at key moments on customer engagements to convert/close deals and ensure customer success metrics are achieved. Serve as the primary regional point of contact for all partnerships. Become a recognized thought leader in digital, evangelize internally and externally to ensure visibility of offerings and "expert partner" status. Establish/track quarterly and annual regional metrics, OKRs, and management reporting. Ensure business readiness to sell, deploy, implement, and invoice digital customer solutions. Collaborate with Brambles Digital, Digital Operations, and Supply Chain to ensure all business processes are in place to support the execution and supply of each solution. Direct solution implementation team to identify technical requirements at customer sites, and deploy necessary infrastructure at customer sites, orchestrate deployment and configuration of devices, enable software integrations. Coordinate with 3rd party implementation partners to define scope and deploy necessary technical solutions. Guide development of relevant digital insights for customers. Coordinate customer onboarding and training for DCS solutions. Where appropriate, make recommendation for solutions to be retired based on solution life cycle and market feedback.
Telecommuting is permitted up to 3 days per week.
To apply: Visit https://www.jobpostingtoday.com/application/14916/apply
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