Lead and implement solutions for some of Flexport's most complex problems by collaborating with stakeholders across Engineering, Technology, Data Science, Analytics, Operations, Procurement and Account management. Define the vision (product, tech and operational), build a plan, drive execution, remove roadblocks, and deliver sustainable results.
Provide transparent communication about program status, risks, and changes to key business stakeholders and executives (up to C-Level). This includes writing executive memos and other formal business documents, and leading meetings with employees of all levels. Take imperfect data and ambiguous situations and determine a path forward including clear data requirements. Drive insights from key data sets; identify business drivers, prioritize issues to be solved.
Become a technical expert for the topics when required and develop product strategies consistent with key organizational goals and outcomes. Establish streamlined product requirements that are easily understood by technical and non-technical audiences. Ensure that these product requirements are scalable for the complexity of Flexport's operations. Understand the technical architecture of the solution, analyze data to identify root causes of problems, and partner closely with engineers to resolve technical impediments. Use Operations Management, Lean Six Sigma, Continuous Improvement concepts to ensure product requirements drive Flexport's business improvement. Define and measure key metrics that drive success of the program.
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