Implement & maintain CRM/CX & SCM systems including Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ, Oracle EBS Order Management, iStore, Product Data Hub Cloud & all related processes & interfaces. Lead team responsible for day-to-day system & support on Oracle, or similar ERP applications including user setup, management, & training. Identify, document, quantify, & implement system & process enhancements in collaboration with cross-functional business teams. Manage upgrade of all the applications & new feature & module implementations. Design, develop, & deploy OTBI reports to support business requirements. Establish & manage key performance indicators to measure & improve processes/systems including data quality & governance.
Requirements:
Must have a Bachelor's degree in Information Systems, Computer Engineering or related field or foreign equivalent degree & 5 years of experience as an IT Business Analyst CRM; Sr. Manager, IT; Consultant or related position. Of experience required, must have:
- Facilitate business requirements discussions & create detailed business requirement & design documents (5 years)
- Maintain configurations, reports & workflows within cloud-based CRM applications to align with evolving business needs (5 years)
- Implement & support Oracle cloud CRM tools like Oracle Sale Cloud, Oracle CRM On Demand, Eloqua or iStore (3 years)
- Implement & support Oracle ERP & SCM tools like Oracle EBS Order Management & Product Data Hub Cloud (5 years)
- Design integrations between cloud CRM tools including Oracle Sales Cloud or Oracle CRM On Demand & Oracle E-Business suite using middleware/web services (5 years)
- Configure field & page layouts, workflows, field validations & reports in cloud CRM tools including Oracle Sales Cloud or Oracle CRM On Demand (5 years)
Additional Details:
10% domestic travel required; 40% telecommuting allowed; can live anywhere in the U.S.; company headquarters in Deerfield, IL. Employee will be eligible for the annual bonus plan, 401(k) program with a company contribution, flexible time off benefits, and comprehensive employee benefits.
Application Instructions:
Apply online at: www.fbin.com/careers
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