Provide input, feedback & approvals into Change, Release & Deployment processes & schedules ensuring minimal impact & downtime. Approve readiness for support transition & serve as escalation point. Managing through the Managed Service Providers to ensure quality outcomes. Measure & track providers performance against SLAs & address with corrective actions.
Requirements:
Must have a Bachelor's Degree in Computer Science, Information Technology, or related field & 5 years experience in:
(1) Providing integrations software support (Tibco, Apigee, SAP-PI, or similar)
(2) Supporting EDI (Electronic Data Interchange) transactions covering Order to Cash, Purchase to Pay, Inventory & Logistics, & Banking transactions in a pharmaceutical industry environment
(3) Working with infrastructure & operations to plan, review & optimize compute, storage, and memory storage
Of experience required, must also have 2 years of experience in:
(1) Triaging multiple severity 2 & 3 production issues on tier 1 & tier 2 applications
(2) Recommending observability tools to increase production systems reliability
(3) Creating, updating & executing production playbooks & disaster recovery planning for multi-tiered applications
Additional Information:
This position is eligible for a hybrid work arrangement, up to 2 days work-from-home. Up to 10% domestic travel required.
Application Instructions:
Apply online at https://careers.abbvie.com/en and reference REF38596F.
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